Get in Touch With Us
This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We are a research-based comparison publisher covering casinos not on GamStop for UK readers — we are not a casino, not a licensing body, and not an alternative dispute resolution service. Knowing that distinction up front saves everyone time.
The fastest route is email: [email protected]. Messages are read by a person, and we aim to reply within two working days. Editorial enquiries about this page can be addressed to Bethan Griffiths, who maintains our review pages. Our review information was last fact-checked on 23 September 2026.
What we can help with — and what we cannot
| Send it to us | Send it elsewhere |
|---|---|
| A bonus percentage, free spins figure or wagering requirement on our site that no longer matches the casino's own terms | A pending withdrawal, locked account or bonus you believe was wrongly voided — that goes to the casino's support team first |
| A payment method we list as available to UK players that has since been withdrawn | KYC document uploads or source-of-funds paperwork — never send identity documents to us |
| Questions about how wagering requirements, game contribution or cashout limits actually work | Complaints about a UK Gambling Commission licensee, which have their own statutory route |
| Corrections on licensing or ownership details for a casino we cover | Requests for us to intervene in a dispute or contact a casino on your behalf |
| Partnership, advertising and media enquiries | Urgent support with gambling harm — see the support section below |
Our commercial relationships, stated plainly
Some links on roestudios.co.uk are commercial. If you open an account through one, we may receive a commission from the operator. That payment does not buy a position in our rankings, does not soften a review, and does not stop us publishing a limitation. Ranking order reflects our own editorial assessment of bonus terms, payment options for British customers, withdrawal conditions, game range and the clarity of the operator's published rules. If you think a commercial relationship has coloured something we have written, say so in your message and we will look at it.
Editorial ratings on this site are ours. They are not customer-review scores and they are not the result of us depositing or playing — we research published terms, licensing registers and operator documentation rather than testing accounts.
Casinos readers ask about most
A large share of the messages we receive concern the headline offers on our ranked list of non GamStop casinos. Three come up more than any others, so here is what we hold on them and where the catch usually sits.
Betmica
Betmica sits at the top of our list because its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is stated in pounds, which matters for British players who would otherwise absorb currency conversion on every deposit and withdrawal. Our editorial rating is 10.0.
The limitation is the size of the package itself. A 570% match spread across a deposit sequence attaches a wagering requirement to a very large bonus balance, and the larger the balance, the more turnover you need before anything becomes withdrawable. Before claiming, read the maximum bonus bet, the expiry window and any cap on winnings converted from bonus funds. Ask us if a term is unclear, but check the operator's current terms page too, because offers change without notice.
Kikibet
Kikibet is here for a similar reason — a 350% match up to £5,555 with 300 free spins, again quoted in sterling. Rated 9.9 by our editors. The lower match percentage relative to Betmica generally means a smaller bonus balance to clear, which some players prefer.
The drawback: free spin packages of this size are almost always released in daily tranches on named slots, with their own separate wagering terms and often a cap on spin winnings. Treat the 300 figure as a total drip-fed over days, not an instant credit, and check the expiry on each tranche.
Betninja
Betninja takes a different approach — a flat £1,000 bonus with 100 free spins for all new players, rather than a percentage multiplier. Rated 9.8. Readers who find layered multi-deposit packages confusing tend to get on better with a fixed-amount structure.
The limitation is that a headline of "£1,000" tells you nothing about the deposit needed to reach it. Flat-cap offers usually require a substantial deposit to unlock the full figure, so the practical value for a £20 depositor is far smaller than the headline implies. Check the qualifying deposit and the minimum deposit for the offer before you commit.
Others in the comparison
| Casino | Advertised welcome offer | Currency of the headline | Editorial rating |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | Euro | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | Sterling | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | Euro | 9.7 |
| Nightluck | €6,400 + 280 free spins + 805% | Euro | 9.7 |
| CoinPoker | 150% up to $2,000 | US dollar | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | Euro | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | Sterling | 9.4 |
Where a headline is quoted in euros or dollars, assume a conversion cost unless the operator confirms a GBP account. That single check answers a good proportion of the emails we get.
Money questions we are asked repeatedly
Deposits and withdrawals generate more reader mail than anything else, so here is the short version before you write to us.
- Cost of taking part — There is no fee to read roestudios.co.uk. At a casino, your cost is the minimum deposit plus whatever the house edge takes; bonuses do not change that arithmetic.
- Debit cards — Visa and Mastercard debit are the most common route for UK players. Credit cards are prohibited for gambling in Great Britain. Some overseas operators decline UK-issued cards, and your bank may block the transaction regardless of the casino.
- Bank transfers — Usually available for larger amounts, usually the slowest to arrive, and often the method with the highest minimum.
- E-wallets and PayPal — E-wallets are typically the quickest withdrawal option. PayPal is not widely offered outside the UK-licensed market, so verify it on the cashier page rather than assuming.
- Cryptocurrency — Offered by some operators, including those positioned around crypto play. Network fees and price movement between deposit and withdrawal are real costs.
- Fees and conversion — The casino may charge nothing while your bank charges a non-sterling transaction fee. Check both sides.
- Withdrawal timings and limits — Expect a review period before processing, then the payment rail's own time. Daily, weekly and monthly caps are common, and they bite hardest on large bonus wins. Advertised speeds are operator claims, not our measurements.
If you are chasing a payout, contact the casino's support first, keep written records, and escalate through the operator's published complaints procedure. If a licence is held offshore — Curaçao is the most common — the dispute route is set by that regulator, and the protections differ from those under a UK Gambling Commission licence. We can explain how a process is meant to work; we cannot compel anyone to pay.
Game and sportsbook queries
We cover the full range these operators offer, so questions are welcome on any of it: slots including progressive jackpots, RTP and volatility; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; and mobile play in a browser. We can point you at what a casino publishes about its software providers and RTP settings — we do not publish game counts we cannot verify.
Most of these brands also run a sportsbook beside the casino, often on a shared wallet, which means bonus funds and wagering terms may not move freely between the two. Sports sections typically cover pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports free bets carry their own conditions — minimum qualifying odds of around 1.50 to 2.00 in decimal terms are usual, and the stake is rarely returned with the winnings. Ask us if the distinction between casino wagering and sportsbook turnover is not clear to you; it trips up a lot of people.
Eligibility, regulation and what you should know before writing
You must be 18 or over to gamble in Great Britain, and we only correspond with adults. Casinos not on GamStop are licensed outside Great Britain and are not authorised by the UK Gambling Commission, so GamStop self-exclusion does not reach them. Accepting British customers is not the same as being authorised to serve them — that is the single most important thing to understand before you deposit. UKGC protections, including GamStop registration and the British complaints framework, apply to Great Britain; Northern Ireland has its own separate gambling legislation, and GamStop is a Great Britain scheme.
Under an overseas licence you still have terms, a complaints procedure and whatever dispute route that regulator provides, but the consumer protection is not equivalent. Check the licence number on the operator's footer against the regulator's own register rather than taking the badge at face value. Tax on winnings is not levied on players in the UK, but account restrictions, verification demands and source-of-funds checks are entirely normal and lawful, and refusing them will stall a withdrawal.
If gambling has stopped being fun
Please do not email us for crisis support — we are a publisher and cannot provide it. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP lets you self-exclude from all Great Britain licensed operators for six months, one year or five years. Blocking software such as Gamban or BetBlocker, together with bank-level gambling blocks, covers sites that self-exclusion schemes do not reach. Deposit and loss limits set at the account level are worth using before you need them, not after.
Before you hit send
- Name the casino and the exact wording you are querying, so we can compare it against what we hold.
- Include a date or screenshot for anything time-sensitive — offers move quickly.
- Leave out account numbers, card details and identity documents. We do not need them and will not ask for them.
- Tell us what outcome you want: a correction, an explanation, or a pointer to the right organisation.
Write to [email protected] and we will take it from there. If your question is really "which of these suits me", the honest answer is usually to compare the sterling-denominated offers first, read the wagering requirement before the headline percentage, and start from our current casino rankings rather than an advert.